Cancellation & Late Policies
We know your time is valuable, and ours is too. Out of respect for our staff and our other clients, we ask that you give us at least 24 hours notice if you need to cancel or change an appointment. Cancellation fees of up to 100% of the service price will be charged for late cancellations and no-shows.
To cancel an appointment after 5pm the night before or on Sundays please email hello@glossbeauty.com. We usually have a waiting list and and with enough notice we can often fill your appointment time. We do not charge cancellation fees for appointments we can fill.
We understand that accidents happen, people get sick and/or emergencies occur and we do our best to accommodate these occasions. Please note that repeated late cancellations, even for valid reasons, will incur charges. Unfortunately we cannot rebook clients who late cancel or no-show on a regular basis.
Late arrivals will be charged for the full service.
Thank you for your understanding.
Returns
We are happy to offer an exchange or store credit only within 14 days from the date of purchase for new, unused, untested items.
Discounted items are FINAL sale.
Items purchased in our online store are eligible for exchange or store credit if returned within 14 days of delivery.
Customers are responsible for shipping items back at their own expense.